Terms of Service

1. Agreement and business authority

These Terms of Service (“Terms”) are an agreement between WashRoute Pro (“WashRoute Pro,” “we,” “us,” or “our”) and the person or business using the Service (“Customer” or “you”). By creating an account, accepting these Terms, or using the Service, you agree to these Terms and the policies incorporated by reference.

You must be at least 18. If you use the Service for a company or other organization, you represent that you can bind it to these Terms. The Service is intended for business use, not personal household use.

2. Accounts, users, and security

The account owner controls membership and business data. If ownership is disputed, we may pause changes while we evaluate reliable business and identity evidence.

• Provide accurate account information and keep it current.
• Protect login credentials and devices and notify us promptly of suspected unauthorized access.
• Assign roles and permissions appropriate to each owner, office user, sales representative, crew member, or contractor.
• Remain responsible for authorized users, account activity, and instructions submitted through the account.
• Do not share an individual login in a way that defeats security, audit, or plan controls.

3. Service and free trial

WashRoute Pro provides software for leads, customers, properties, photos, quotes, scheduling, routes, crews, job records, payments, proof, reviews, referrals, rebooking, and related field-service operations. Features and limits depend on the selected plan and configured providers.

The standard trial lasts 14 days. It does not require a credit card and does not automatically charge you. Trial access ends or becomes limited at the end of the trial unless you affirmatively select and purchase a paid plan. We may limit repeated trials, abuse, or use that creates material security or provider risk.

Preview, sample, or estimated outputs are for evaluation. You are responsible for reviewing data and recommendations before relying on them.

4. Paid plans, usage, and taxes

If you buy a paid subscription, the checkout or order page will state the plan, price, billing interval, renewal terms, included usage, and any usage-based or add-on charges before confirmation. By confirming the purchase, you authorize the stated charges using the selected payment method.

Subscriptions renew for the selected monthly or annual term until canceled. We may change future pricing or plan features with advance notice appropriate to the change. A price change applies no earlier than the next renewal stated in the notice unless you agree otherwise.

You are responsible for applicable sales, use, excise, or similar taxes other than taxes on our net income. We may suspend paid features after a failed payment and reasonable notice.

5. Cancellation, plan changes, and refunds

You may cancel through account billing settings or the instructions at /cancellation. Unless the checkout terms or applicable law say otherwise, cancellation takes effect at the end of the current paid billing period and you retain access through that date.

Fees already paid are generally nonrefundable and partial periods are not prorated, except where law requires a refund or we state a different policy at purchase. A downgrade may take effect at the next renewal and can reduce limits or access to plan-specific features. We will not make cancellation materially harder than signup.

Before closing an account, export information you need. Some records may remain for financial, security, consent, legal-hold, backup, or other lawful purposes as described in the Privacy Policy.

6. Customer data and privacy

As between the parties, Customer retains ownership of data and content submitted to the Service (“Customer Data”). Customer gives us a limited, nonexclusive license to host, copy, process, transmit, display, and otherwise use Customer Data only as needed to provide, secure, support, and improve the Service; follow Customer instructions; comply with law; and enforce these Terms.

Customer is responsible for the accuracy, quality, legality, and authorized collection of Customer Data. Customer must provide legally required notices and obtain legally required permissions for customer, crew, location, photo, messaging, payment, and marketing data.

Our Privacy Policy explains how we handle information for our own purposes. The Data Processing Addendum applies when we process covered personal data for Customer as a processor or service provider.

7. Cleaning-business responsibilities

WashRoute Pro supplies software, not pressure washing, exterior cleaning, engineering, environmental, safety, tax, insurance, or legal services. Customer is solely responsible for the services it offers and performs.

• Inspecting each property and surface and deciding whether work is appropriate.
• Estimates, final prices, measurements, customer promises, scope, change orders, warranties, refunds, and service disputes.
• Property access, owner or occupant permission, permits, licenses, insurance, taxes, and required records.
• Chemical selection, dilution, labeling, storage, use, personal protective equipment, worker safety, and manufacturer instructions.
• Runoff, wastewater, storm-drain, environmental, landscaping, and local compliance.
• Employees, crews, sales representatives, subcontractors, training, wages, commissions, and workplace obligations.
• Protecting surfaces and property, documenting preexisting conditions, preventing damage, and responding to incidents.
• Customer communications, marketing claims, telemarketing rules, consent, opt-outs, quiet hours, and do-not-contact obligations.

8. Email, SMS, and electronic notices

Customer may use configured email and SMS tools only for lawful operational or marketing communications. Customer is the sender or initiator of messages it directs through the Service and remains responsible for recipient consent, content, timing, required identification, postal-address disclosures, opt-out handling, and suppression lists.

You agree to receive account, security, billing, and service notices electronically at the contact information in your account. Marketing consent is separate and may be withdrawn without closing the account.

9. Third-party services

The Service may connect to payment, email, SMS, hosting, storage, mapping, routing, weather, and other providers. Provider availability, accuracy, security, and terms are outside our direct control. Customer authorizes us to exchange the information reasonably needed for each enabled integration.

We may replace a provider or disable an integration when reasonably needed for security, reliability, law, or product operations. Provider fees or separate terms may apply when disclosed.

10. Estimates, maps, weather, and automation

Photo-based estimates, surface measurements, geocoding, routes, drive times, weather information, price floors, costs, margin projections, nearby opportunities, and automated recommendations can be incomplete or inaccurate. Site conditions change and third-party data can be delayed.

Customer must review outputs, confirm measurements and safety conditions, and use professional judgment before quoting, scheduling, routing, applying chemicals, assigning a crew, or making a commitment. The Service does not guarantee revenue, savings, route capacity, weather suitability, customer response, or job outcome.

If an AI-assisted feature is enabled, its output is a draft. Customer must check it for accuracy, safety, pricing, consent, and unsupported claims before use.

11. Product ownership and feedback

WashRoute Pro and its licensors own the Service, software, designs, documentation, trademarks, and related intellectual property, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant Customer a limited, nonexclusive, nontransferable, revocable right to use the Service for its internal business operations during the subscription.

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without identifying you or disclosing Customer confidential information. We will not use Customer names, logos, testimonials, or case studies publicly without permission.

12. Confidentiality

Each party may receive nonpublic business, technical, or customer information identified as confidential or that reasonably should be understood as confidential. The receiving party will use it only for the agreement, protect it with reasonable care, and disclose it only to people who need it and are bound to protect it. These duties do not cover information lawfully known without restriction, independently developed, publicly available without breach, or rightfully received from another source.

A party may disclose information when law requires it and, where legally allowed, will provide notice and reasonable cooperation.

13. Acceptable use

Customer and authorized users must follow the Acceptable Use Policy. You may not use the Service for illegal, fraudulent, abusive, dangerous, infringing, privacy-invasive, or security-disruptive activity, or to send unlawful or unwanted communications.

14. Suspension and termination

We may suspend access when reasonably necessary to address a security threat, unlawful use, material breach, provider requirement, failed payment, or risk of harm. When practical, we will give notice and an opportunity to cure. We will limit a suspension to the scope and period reasonably needed.

Either party may terminate for an uncured material breach after reasonable written notice, or immediately when cure is not possible. You may stop using the Service and cancel as described above. After termination, rights to use the Service end, but terms that by nature should survive - including payment, ownership, confidentiality, disclaimers, liability, indemnity, and disputes - remain effective.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR EVERY JOB, SURFACE, ROUTE, LAW, OR BUSINESS PRACTICE.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded. Any written service-level or support commitment applies only if included in a separate signed order or agreement.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED THAT THEY WERE POSSIBLE.

EXCEPT FOR AMOUNTS THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES CUSTOMER PAID OR OWED FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100.

The limits do not apply to a party’s fraud, willful misconduct, violation of the other party’s intellectual-property rights, breach of confidentiality, Customer payment obligations, Customer indemnity obligations, or liability that law does not allow the parties to limit. These allocations are an essential basis of the agreement.

17. Indemnification

Customer will defend and indemnify us and our personnel against third-party claims, damages, penalties, and reasonable costs arising from Customer Data; Customer’s cleaning or field services; property damage or personal injury caused by Customer; unlawful messages or marketing; Customer’s violation of law, the Acceptable Use Policy, or Section 7; or an authorized user’s use of the Service. We will provide prompt notice and reasonable cooperation and allow Customer to control the defense, provided a settlement does not admit our fault or impose nonmonetary obligations on us without consent.

We will defend Customer against a third-party claim that Customer’s authorized use of the unmodified Service infringes a U.S. patent, copyright, or trademark, and will pay finally awarded damages or an approved settlement. We may modify or replace the affected feature or end it and refund prepaid fees for the unused period. This duty does not cover Customer Data, third-party services, combinations not supplied by us, unauthorized changes, or continued use after notice of a reasonable replacement.

18. Disputes, governing law, and venue

Before filing a lawsuit, the complaining party will submit a written description using the Legal and contracts option on our Contact page and keep the returned tracking reference. Authorized representatives will try in good faith to resolve it for at least 30 days. This requirement does not prevent urgent injunctive relief or a filing needed to preserve a legal deadline.

Tennessee law governs these Terms without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Tennessee. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. General terms and contact

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. Customer may not assign these Terms without our consent, except with a merger or sale of substantially all relevant assets to a successor that agrees to these Terms. We may assign these Terms in connection with a reorganization or sale of the business.

These Terms, the order or checkout terms, Privacy Policy, Acceptable Use Policy, SMS Terms, and applicable DPA are the complete agreement for the Service and replace prior discussions about their subject. A conflict is resolved in this order: signed order, DPA for data-processing issues, these Terms, then incorporated policies. If one provision is unenforceable, the rest remains effective. Failure to enforce a provision is not a waiver.

We may update these Terms for product, legal, or operational changes. We will provide legally required notice of material changes. Continued use after the effective date means acceptance where permitted; if a material change requires new affirmative acceptance, we will request it. Questions may be submitted using the Legal and contracts option on our Contact page.